CONTACT US

Contact Information

Contact Us: support@nepjune.com or info@nepjune.com

Have any questions, issues, or need support? We're here to help! Contact us at the email above for any inquiries, technical issues, or general questions about our services.

We'll get back to you as soon as possible!

Frequently Asked Questions

What is Nepjune Astrology?
Nepjune Astrology is a social media platform designed specifically for astrology lovers. It combines powerful astrological tools with social networking features, allowing you to:
  • Generate your personal natal chart with detailed planetary positions
  • Get daily horoscopes tailored to your zodiac sign
  • Receive daily tarot card readings
  • Track moon phases and lunar cycles
  • Connect with other astrology enthusiasts
  • Share posts, insights, and astrological content with the community
  • Message friends and build your cosmic tribe
Think of it as Instagram meets astrology - a place where you can explore the stars while connecting with like-minded people!
Is there a social media app for astrology?
Yes! Nepjune Astrology is the social media app built specifically for astrology lovers. Unlike general social media platforms, Nepjune is designed around astrology, featuring:
  • Astrology-focused community - Connect with people who share your passion for the stars
  • Built-in astrology tools - Natal charts, horoscopes, tarot, and moon phases all in one app
  • Cosmic profiles - Show off your sun, moon, and rising signs
  • Community posts - Share and discover astrological content
  • Friend connections - Build friendships based on cosmic compatibility
Download Nepjune Astrology on Google Play and join the cosmic community today!
Is Nepjune Astrology free?
Yes! Nepjune Astrology is completely free to download and use. You get full access to:
  • Complete natal chart generation
  • Daily horoscopes for all zodiac signs
  • Daily tarot card readings
  • Moon phase tracking
  • All social features (posting, messaging, friends)
  • Community access
No hidden fees, no premium paywalls - just pure astrology and community!
What zodiac features does Nepjune offer?
Nepjune Astrology offers a comprehensive set of astrological features:

Natal Chart:

  • Full birth chart with all planetary positions
  • Sun, Moon, and Rising sign calculations
  • House placements and aspects

Daily Features:

  • Personalized daily horoscopes
  • Tarot card of the day with interpretations
  • Current moon phase with lunar information

Social Features:

  • Create posts and share with the community
  • Private posts for friends only
  • Direct messaging
  • Friend requests and connections
  • Profile customization with your zodiac info
Do I need an account to use the app?
Yes, you need to create an account to use Nepjune Astrology. Creating an account allows you to:
  • Generate and save your personal natal chart
  • Connect with friends and share astrological insights
  • Access personalized horoscopes and daily tarot readings
  • Post content and interact with the community
  • Receive notifications about planetary transits and friend activity
Creating an account is free and only takes a minute. You'll need to provide an email address and create a secure password. After signing up, you'll verify your email and set up your profile with a username and profile picture.
What information do I need to calculate my natal chart?
To generate an accurate natal chart, you'll need the following information:

Required Information:

  • Full Name - Your complete birth name(optional)
  • Birth Date - Your exact date of birth (day, month, year)
  • Birth Time - Your exact time of birth (hour and minute in 24-hour format)
    • Note: Accurate birth time is crucial for calculating your Rising Sign and house placements
  • Birth Place - Your exact city or location of birth
    • The app will help you search for your location and automatically calculate coordinates and timezone
  • Gender - Required for certain astrological calculations(optional)
I didn't receive my verification email, what should I do?
If you haven't received your verification email after signing up, try these steps:
  1. Check your spam/junk folder - Sometimes verification emails are filtered incorrectly
  2. Wait a few minutes - Email delivery can sometimes be delayed; wait 5-10 minutes and refresh your inbox
  3. Verify the email address - Make sure you entered the correct email address when signing up

Still having issues?

Contact our support team at support@nepjune.com with:

  • The email address you used to sign up
  • When you attempted to register
  • Any error messages you received

We'll get back to you as soon as possible!

Can I save multiple birth charts (for friends/family)?
Currently, Nepjune allows you to save one natal chart per account - your own personal birth chart.

What you CAN do:

  • Save your complete natal chart with all planetary positions, houses, and aspects
  • View and access your saved chart anytime from the Home screen
  • Update your birth data if needed
  • Share your astrological insights through posts

For friends and family:

If you want to explore the charts of friends or family members, they can create their own free accounts on Nepjune. Once they're on the app, you can:

  • Connect as friends to see each other's posts
  • Share astrological insights and natal chart details
  • Compare sun, moon, and rising signs
  • View each other's astrological profiles

We're always working to improve the app based on user feedback. If you'd like to see multiple chart storage as a feature, please let us know at info@nepjune.com!

Can I make my posts private?
Yes! Nepjune offers flexible privacy options for your posts:

Two types of posts:

1. Private Posts (Friends Only) 🔒

  • Only visible to users you've added as friends
  • Perfect for personal astrological insights, birth chart details, or intimate reflections
  • Shown in the "Posts" tab on your profile
  • Friends can like and comment on your private posts

2. Community Posts (Public) 🌍

  • Visible to all Nepjune users
  • Great for sharing general astrological knowledge, daily card pulls, or connecting with the wider community
  • Shown in the "Community" tab on your profile and the Community feed
  • All users can interact with your community posts

How to choose:

When creating a post, you'll see options to select either "Private" or "Community" before publishing. Choose the privacy level that feels right for what you're sharing!

How do I delete my account?
If you need to delete your Nepjune account, follow these steps:

Step-by-Step Process:

  1. Open the Nepjune app and ensure you're logged in
  2. Go to your Profile tab (bottom navigation)
  3. Tap the Settings icon (gear icon in top right)
  4. Select Account Settings
  5. Scroll down and tap Delete Account
  6. Read the deletion warning carefully
  7. Enter your password to confirm your identity
  8. Tap Confirm Deletion

Security Requirement:

For your protection, you'll need to verify your current password before we can process account deletion. This ensures only you can delete your account.

Important Notes:

  • Account deletion is permanent and cannot be undone
  • You'll have a chance to review what will be deleted before confirming
  • If you're having an issue with the app, consider contacting support first at support@nepjune.com - we're here to help!
What happens to my data if I delete my account?
When you delete your Nepjune account, here's exactly what happens to your data:

Deleted Immediately:

  • Your user profile (username, bio, profile picture)
  • All private posts you've created
  • All community posts you've created
  • Comments and interactions on posts
  • Friend connections and friend requests
  • Private messages (sent and received)
  • Your natal chart and birth data (fully encrypted)
  • Sun, moon, and rising sign information
  • Notification preferences
  • Account credentials (email and password)

Timeline:

  • Immediate: Your account is deactivated and becomes inaccessible
  • Within 30 days: All your data is permanently deleted from our database

What We Keep (Legal Compliance Only):

  • Minimal anonymous data for legal compliance, fraud prevention, and security purposes
  • No personally identifiable information is retained
  • Report logs (if your account was involved in safety reports - anonymized)

What Cannot Be Deleted:

  • Content that other users saved externally (screenshots, etc.) - we have no control over this
  • Aggregated, anonymized analytics data that doesn't identify you personally

Your Rights:

Under GDPR, CCPA, and other privacy laws, you have the right to:

  • Request a copy of your data before deletion (contact support@nepjune.com)
  • Confirm deletion has been completed
  • Appeal any denied deletion requests

Changed Your Mind?

Once deletion is confirmed, your account cannot be recovered. If you think you might want to return to Nepjune in the future, consider taking a break from the app instead of deleting your account.

How do I report inappropriate content or users?
Nepjune is committed to maintaining a safe, respectful community. If you encounter inappropriate content or behavior, here's how to report it:

Reporting a User:

  1. Go to the user's profile
  2. Tap the three dots menu (⋯) in the top right corner
  3. Select "Report User"
  4. Choose a reason from the list:
    • Spam or fake account
    • Harassment or bullying
    • Inappropriate content
    • Hate speech or discrimination
    • Impersonation or fake identity
    • Scam or fraudulent activity
    • Violence or threats
    • Other (please describe)
  5. If you select "Other," provide additional details
  6. Tap Submit Report

Reporting a Post:

  1. Find the post you want to report
  2. Tap the three dots menu (⋯) on the post
  3. Select "Report Post"
  4. Choose a reason:
    • Spam or misleading content
    • Harassment or bullying
    • Inappropriate or offensive content
    • Hate speech or discrimination
    • Violence or threats
    • False or harmful information
    • Other (please describe)
  5. Provide additional context if needed
  6. Tap Submit Report

What Happens Next:

  • Your report is confidential - The reported user/poster will NOT know who reported them
  • Our team reviews all reports - Usually within 24-48 hours
  • Action may be taken - Depending on the severity, we may warn, suspend, or permanently ban violators
  • You'll be protected - We take reports seriously and act to keep our community safe

Additional Safety Options:

Block a User:

  • Go to their profile → Three dots menu → "Block User"
  • You won't see each other's content or be able to message
  • Blocking is immediate and private

Contact Support:

For urgent safety concerns or issues requiring immediate attention:

  • Email: info@nepjune.com
  • Include screenshots if possible
  • Provide userprofile or post links

Community Guidelines:

We do not tolerate:

  • Harassment, bullying, or threats
  • Hate speech or discrimination
  • Spam or misleading content
  • Impersonation or fake accounts
  • Sharing others' private information
  • Explicit or inappropriate content
  • Fraud or scams

Thank you for helping keep Nepjune a positive, welcoming space for everyone!

If you have any more questions other than these, feel free to reach out to our team anytime at support@nepjune.com We're here to help!